How can we help?
Help topics
General Questions
Get answers to frequent shopping with us.
Account Assistance
Find help for account and login issues.
Inventory & Availability
Check product availability and stock levels.
Vehicle Inspection
Details on vehicle inspections and conditions.
Buying Process
Discover the purchase process for your product.
Online Auctions
Learn about our online auctions and how to join.
Payment Methods
Overview of payment options.
Shipping
Shipping procedures and document info.
After-sales services
Learn about our support after your purchase.
Glossary of Terms
Definitions of common terms.
Frequently Asked Questions
Are there any membership or signup fees?
Does the FOB price on SBT JAPAN’s website include additional costs like freight charge, storage charge fees, tax and duties, etc.?
What are your official Whatsapp numbers?
What should I do if I forgot my password to my account?
How do I buy a car from your inventory/stock?
Can I bid for a car directly from the auction?
What type of insurance does SBT offer?
Need to get in touch?