Beware of Scammers Impersonating SBT Japan!

Dear Valued Customers,

Fraudulent Websites and Unauthorized Payment Instructions

SBT conducts its online business only through its official website, www.sbtjapan.com , and its authorized sales representatives.

Any other website, company, or individual claiming to be associated with SBT should be treated as unauthorized unless the association has been expressly confirmed through SBT's Customer Service Desk (CSD).

Due to the increasing number of such scams, customers are strongly advised to remain vigilant when communicating or conducting transactions through the internet, email, telephone, SMS, or messaging applications.

Please follow the guidelines below to confirm that you are dealing with an authorized SBT representative.

Email Correspondence

Official email communications from SBT are sent only from email addresses ending exactly in @sbtjapan.com.

Please check the full sender address carefully, as sender names and similar-looking or misspelled domain names may be used to impersonate SBT.

When replying to an email, completing an online form, or responding to a callback request, always verify the email address, website address, and contact details.

Callback requests should be independently verified through SBT's official Customer Service Desk at csd@sbtjapan.com or +81-45-290-9485.

Payment Instructions

Customers must make payments only through the payment methods and to the payment destinations stated on a valid SBT proforma invoice or presented through SBT's official payment process.

SBT will never ask customers to disclose online banking passwords, credit card PINs, one-time passwords, security codes, or other confidential financial credentials.

No SBT employee, sales representative, agent, or other person acting or claiming to act on behalf of SBT is authorized to instruct a customer to:

• make a payment to a personal account or an unauthorized third party;
• make a payment to a recipient or payment destination that is not stated on a valid SBT proforma invoice or presented through SBT's official payment process;
• change the beneficiary, payment recipient, account, or payment destination based solely on instructions sent by email, telephone, SMS, or a messaging application;
• split, redirect, or transfer a payment to an alternative or unauthorized recipient; or
• provide passwords, authentication codes, or other confidential financial information.

This applies even if the instruction appears to have been issued by an actual SBT employee or authorized representative.

Any such instruction is unauthorized and must be treated as suspected fraud.

A third party may be impersonating an SBT representative, an email or messaging account may have been compromised, or a person may be acting without SBT's authorization.

Before making any payment, carefully verify that the payment method, recipient, and payment details match the information stated on your valid SBT proforma invoice or displayed through SBT's official payment process.

Bank Transfer Information

If you choose to pay by bank transfer, verify that the beneficiary name and bank account details shown on your proforma invoice match the official SBT bank account information below.

What to Do If You Suspect Fraud

If you are directed to a fraudulent website impersonating SBT, receive a suspicious invoice, or receive instructions to make a payment to a different or unauthorized destination, do not make the payment or provide any personal or financial information.

By remaining vigilant and reporting suspicious activity, we can work together to make it more difficult for criminals to commit fraud.

Always exercise caution and use your best judgment. If a communication or payment request appears suspicious, verify it directly with SBT before proceeding.