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Help topics

Frequently Asked Questions

Are there any membership or signup fees?

No fees, it's 100% free.

Does the FOB price on SBT JAPAN’s website include additional costs like freight charge, storage charge fees, tax and duties, etc.?

No, the FOB price does not include these fees, it's only the unit cost.

What are your official Whatsapp numbers?

We have official WhatsApp numbers, please refer to the below
- Online customer support +818081486820
- Japan stock sales +818088210314
- Japan trucks and buses +818081486860
- SBT UK sales team +447949503239
- SBT UAE sales team +971568977020
- QC Team +818081106515

What should I do if I forgot my password to my account?

You can reset it with your email address. ( Click here )

How do I buy a car from your inventory/stock?

To purchase a car, you need to register with us and then you can browse and select from our available inventory/stock. Here is a procedure: Login to SBT Account => Select your Vehicle => Select your Country, Port, Inspection and Insurance => Click Buy Now => Car will be reserved and we will issue you "Proforma Invoice" on your registered email address

Can I bid for a car directly from the auction?

Yes, after you make the auction deposit, our sales staff will help you to create the auction account.

What type of insurance does SBT offer?

SBT Insurance is a maritime insurance program that covers your repair bills for delivery accidents.

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